Privacy Policy

1. Scope and Commitment

VEL SYSTEMS (“Company”, “we”, “our”, or “us”), registered at 7, Varadhanar St, Vedachalam Nagar, Chengalpattu, Gokulapuram, Tamil Nadu 603001, is committed to safeguarding the privacy and confidential information of individuals and business entities utilizing our web portal, retail storefront, hardware diagnostics center, solar engineering services, and equipment rental operations.

This policy complies with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act (DPDPA), 2023.

2. Information We Collect

We collect information in the following operational categories:

• Customer Identity & Contact Information: Name, business name, corporate GSTIN, delivery address, registered email address, and mobile phone numbers provided during inquiry, order placement, or service booking.
• Service Diagnostics Data: Serial numbers, hardware configuration, and customer-described symptoms for devices submitted for repair. We strictly prohibit our technicians from inspecting, copying, or altering customer private files without express written authorization.
• Solar Site Data: Monthly electricity consumption data, sanctioned load details from TANGEDCO utility bills, and rooftop structural parameters necessary for photovoltaic engineering design.
• KYC Documents for Equipment Rentals: Corporate registration certificates, PAN, authorized representative identity proofs, and delivery address verification for asset security.

3. Purpose of Data Processing

Your data is processed strictly for the following legitimate business purposes:

• Generating GST-compliant tax invoices, gate passes, and delivery challans.
• Routing repair work orders and dispatching field technicians for CCTV surveys or solar audits.
• Liaising with TANGEDCO for solar net-metering synchronization and government subsidy applications.
• Processing transactional status updates via SMS, WhatsApp, or email (such as repair progress tracking).

4. Data Security and Confidentiality

As an ISO 9001:2015 certified company, VEL SYSTEMS implements physical, technical, and managerial controls to prevent unauthorized access or disclosure:

• Customer data is stored on encrypted, access-controlled databases with strict role-based authorization.
• Hard drives submitted for laptop or desktop diagnostics remain in secure physical storage and are not connected to external networks without customer supervision.
• We do not sell, rent, trade, or monetize customer contact databases to third-party telemarketers under any circumstances.

5. Cookies and Web Analytics

Our website uses strictly necessary cookies to maintain session states (e.g., shopping cart, active custom PC builder components) and anonymous analytical cookies to monitor site performance and user experience. You may configure your browser to decline cookies, though certain interactive features may function with reduced capability.

6. Grievance Officer & Contact

If you have questions, concerns, or requests regarding your personal data or wish to exercise your rights of correction or erasure, please contact our designated Grievance Officer: