Warranty Policy

1. Overview of Warranty Coverage

At VEL SYSTEMS, all products and engineering services are backed by industry-standard warranties designed to provide peace of mind to our institutional, commercial, and individual clients.

2. Manufacturer Brand Warranties

All new IT hardware sold by VEL SYSTEMS originates directly from authorized national distributors and carries genuine manufacturer warranty:

• Laptops & Branded Desktops: 1 to 3 years on-site or carry-in warranty (Dell, HP, Lenovo, Acer, Apple, Asus).
• PC Components: Processors (3 years Intel/AMD), Motherboards (3 years Asus/MSI/Gigabyte), RAM (Limited Lifetime / 5 years Kingston/Corsair/Crucial), SSDs (3 to 5 years Samsung/Crucial/WD), Power Supplies (3 to 10 years).
• CCTV & Security Hardware: 1 to 3 years manufacturer warranty on Hikvision and CP Plus cameras, NVRs, and DVR units.

Customers can register warranty service directly with the respective brand or drop the unit at our Chengalpattu center for complimentary warranty facilitation and courier handling.

3. VEL SYSTEMS 90-Day Repair Service Warranty

All chip-level motherboard repairs, BGA reballing, power rail restorations, and display panel replacements performed at our Chengalpattu laboratory carry a 90-Day Comprehensive Service Warranty:

• If the identical hardware fault or circuit failure reoccurs within 90 calendar days from the date of handover, our engineering team rectifies the fault free of charge.
• If the repaired circuit fails repeatedly and is deemed unviable, 100% of the labor service charges are refunded to the customer.

4. Turnkey Solar Engineering Warranties

Solar energy installations engineered by VEL SYSTEMS include multi-tiered long-term guarantees:

• Photovoltaic Panels: 25-Year Linear Power Output Warranty (minimum 84.8% efficiency retention at Year 25) and 10 to 12-Year Product Workmanship Warranty.
• Grid-Tie Solar Inverters: 5 to 10-Year manufacturer replacement warranty.
• Structural Mounting Racks: 10-Year anti-corrosion structural warranty on anodized aluminium and hot-dip galvanized mounting structures.

5. Standard Warranty Exclusions

Warranty coverage is strictly void under the following conditions:

• Physical damage, drop impacts, cracked screens, or punctured battery cells.
• Liquid immersion, moisture corrosion, or chemical spill damage occurring post-repair.
• Electrical damage caused by external high-voltage lightning strikes, absence of earthing, or faulty electrical wiring.
• Tampering, unauthorized service attempts by third-party shops, or broken VEL SYSTEMS warranty tamper-evident void seals.