Shipping & Delivery Policy

1. Geographic Delivery Coverage

VEL SYSTEMS fulfills shipments across three primary operational tiers:

• Chengalpattu & Greater Chennai Region (Tier 1): Same-day or next-business-day delivery via our dedicated internal fleet and local courier network across Chengalpattu, Gokulapuram, Vedachalam Nagar, Maraimalai Nagar, Mahindra World City, and surrounding industrial belts.
• Tamil Nadu Industrial & Commercial Corridors (Tier 2): 24 to 48-hour delivery across Kanchipuram, Chennai, Tiruvallur, Vellore, and major commercial hubs.
• Rest of Tamil Nadu & South India (Tier 3): 2 to 4 business days via registered insured courier partners (Blue Dart, DTDC, Professional Couriers).

2. Dispatch Timeframes & Processing Cutoffs

• In-Stock Peripherals & Components: Orders placed before 2:00 PM (Monday to Saturday) are dispatched on the same business day following quality inspection.
• Custom PC Builds: Rigorous 24-hour hardware burn-in, stress testing, and cable management require a build-and-test window of 48 to 72 hours prior to dispatch.
• Corporate Rental Fleets: Bulk orders of 10+ laptops or workstations are imaged and dispatched within 24 to 48 hours as per agreed corporate schedules.

3. Doorstep Repair Pickup & Delivery Service

For customers in Chengalpattu utilizing our laptop or desktop repair service:

• A trained logistics executive collects your device in an anti-static cushioned security bag.
• An immediate digital gate receipt containing your device serial number, physical condition notes, and tracking ID is issued to your mobile phone.
• Once repairs and quality audits are complete, the device is returned to your doorstep with our sealed 90-day warranty sticker intact.

4. Shipping Charges & Free Delivery Threshold

• Standard Orders: Free shipping is provided on all retail hardware orders exceeding ₹2,500 within Tamil Nadu. Orders below ₹2,500 incur a flat shipping charge of ₹99.
• Heavy & Bulky Cargo: Server racks, industrial online UPS battery banks, and large display panels are shipped via insured surface transport with charges calculated at checkout based on weight and distance.

5. In-Transit Insurance & Damage Claims

100% of high-value shipments (laptops, graphics cards, processors, and cameras) are transit-insured. Customers must inspect outer packaging upon delivery. If visible box tampering or physical damage is observed, please photograph the package and refuse delivery, or write “Received Damaged” on the carrier pod before contacting our support desk within 24 hours.